In-App Messaging: Users can directly communicate with customer service inside the App
In-App Native FAQs: Users can directly check the FAQ solutions locally without leaving the App
Internationalized Knowledge Base: Support more than 40 languages, 100 countries, to serve your users in their native language
Custom Branded Web Help Center: Users can search the answers on the robust Web Support Portal and feedback theirs questions.
Email Ticketing: Users will send you mail, forwarded to the customer service background and unified processing, reduce the time cost of switching platforms
Smart Views: Be used to differentiate the priority of issues, and rapidly handle the differentiation
Real Time Automatic Reply: Set up Personalized automatic reply for user feedback of different types, platforms, languages
Advanced Workflow Management: Smooth work order flow, the problem will be classified and assigned to the person in charge, get efficient and rapid solution.
Team Management: According to user questions, divide your team into different groups, through the comprehensive performance appraisal, improve the quality of team service.
Dedicated Account Manager: Full attention to your use and help you use AIhelp well, then provide your customers with quality customer service
Bot Servant: AI customer service, simple settings and reply to issues automatically
Bot Stories: Set robot's brain, make it adapt to different situations
Machine Learning: Based on the big data and users' feedbacks, robot will become smarter and more effective
Hotwords: Get to know the current hot topics among users
Robot Issues Analysis: Analyze Robot's services condition and aspects needed to be improved
Chatroom Analysis: Embedded Robot into App's chatting room, to provide response service, monitor chatting records and statistics of hotspots
Self-service Form: Realize the Self-service solutions by using Form function
Facebook Messenger Auto Reply: By the easy configuration of Facebook Page background parameters, Robot can handle the issues from Facebook messenger
WeChat Auto Reply: By the easy configuration of WeChat official account background parameters, Robot can handle the issues from WeChat
Store Review Reply: Reviews from App Store and Google Play can be directly managed through AIhelp's background
Operation Module (Announcements, Strategies, News): Integrate news, strategies, announcements, etc and customer service system into an entrance, greatly enhance the connection between users and products
All Deep Analysis: Deep analysis of multiple dimensions from users' feedbacks, customer services and operations, etc
Auto-Translation: Auto-translation of foreign language, that greatly solve the marketing service for minority languages
Inspection Robot: Robot will auto-reply the overtime undisposed issues
Questionnaire: Through dispatching questionnaires to gather users' feedbacks
Operation Daily Mail: With auto-push journals of customer services and operation data statistics to administrator
Problem Warning Function: Realize the in-time monitoring of the serious product issues, rapidly response and reduce the loss
CRM: Based on the previous issues, refining key customer management and increase revenue
App Indexing & Spotlight: With the relevance of local searching, product's exposure and users' activeness can be enhanced
VIP Real Time Chat: VIP users can enjoy the instant chat, help you do the high-value users operation well
Form Statistics: To analyze customer feedback with rich chart and find what are the user's preferences
We bill monthly, so you'll be charged for your plan at the end of your 21 days trial with the renewal date occurring one month from that time. You will be given advanced notice when your renewal date is approaching.