Hot Issues»

How to get Silvanna

Season 14 Rank division inheritance rules

How to deal with the risk of receiving accounts in the game

Why am I always matched with weaker players?

How to get skins

New Player Guide»

How do I change my personal data?

Which server is mine?

Why can't I change my name?

Why can't you find a friend?

How to follow, unfollow and block players

View all 9 questions in New Player Guide →

Store»

Can I return or exchange items that I don't like after purchasing them in the Shop?

Why can't I gift a skin to my friend？

How can I buy time-limited skin?

Why can’t I use the Magic Wheel after the end of the cooldown time？

How to get the sacred statue of Lancelot?

Battle»

How is ranking decided if players have same amount of stars?

Isn’t it unfair for a team with 5 solo players to fight against an organized team?

Why can I not receive credit reward?

Is the overall ranking for all servers or only for one server?

How do I use voice chat in battles?

View all 14 questions in Battle →

Troubleshooting»

Solutions for FPS Drops and Be Unable to Load into Battlefield

Ping was unstable and even reached very high suddenly

Ping was stable but the game lagged

Encounter Lag Issue While Playing with Friends

Encounter Lag Issue during Peak Hours

View all 17 questions in Troubleshooting →

Privacy Policy & Terms of Service»

Parents Guide»

I've received a bill for a purchase I didn't make. What should I do if I suspect fraudulent activity?

My child or I accidentally made an in-app purchase. How do I see about a refund?

How do I disable or enable in-app purchases?

My Account»

How to login game with your connected account

How to change the password to my Moonton account

How to bind and unbind my account?

Tutorial about Continuing Game on Another Device

Notice for Advance Server

View all 10 questions in My Account →

Account security»

Notice About Account Security

Don't share your account information!

How to retrieve lost account

I forget the account name and password in Google Play

I forget the account name and password in Facebook

View all 6 questions in Account security →

Payment method»

Accepted Payment Methods (iOS&Android)

Where do I find my purchase history?

Add, Remove, Switch or edit a payment method

Can I buy diamonds outside the game through third-party websites?

Purchase failed»

I have not received an item that I bought. What should I do?

My purchase was canceled!

Why do I get a "high risk" warning?

How to redeem redemption code？

My purchase cannot be completed(IOS)

Diamonds»

I spent my Diamonds,tickets or BP by accident! Can I get them back?

Why have my Diamonds,tickets or BP disappeared?

All the Diamonds from my order have been removed！

Why are my diamonds negative? My heroes are frozen can't join Ranked match!

How do I avoid accidental purchases?

Starlight»

Starlight Member Privileges

What is Starlight Member?

Play fair»

Legend with Respect!

Don't be a Cheat!

Punishment»

Why received a notice about punishment?

E-Sports»

Why i can't watch Arena Contest in Advance server?

Why I haven't gotten my daily guess coins

Achievement»

Why can I not unlock the achievement when I fulfill the requirement?

Why can I not claim the achievement reward?

Hero»

Will there be more exchangeable skins?

Is there a free trial when new heroes are released?

Are Weekly free heroes always free?

What types of heroes are there? What are their characteristics?

Why my weekly free hero not change?

View all 6 questions in Hero →

Preparation»

Why can not I upgrade my emblem？

What does magic dust do?

Why does it require more emblem fragments when my emblem set upgrade from level 44 to level 45？

Events and Quests»

Why can I not get the gift box for the daily login of the 7th day?

Live stream and Others»

Live stream feature Introduction

How to start an external stream?

Why can't I see the level of enemy team and equipment that the players are building when I am watching live stream?

Can I transfer trial card to battle point？

Mobile Legends