Hot Issues»

Why can I not find my friend?

What reward can I get when the season of the ranked game ends?

Will there be the offline mode?

How is ranking decided if players have same amount of stars?

Why am I always matched with weaker players?

View all 29 questions in Hot Issues →

New Player Guide»

Is it possible to switch to another hero after choosing one?

How long does a 5v5 Mobile Legends: Bang Bang battle take?

How do I level up my character? What gains do I get after leveling up?

What is credit score?

how do I add friends in the game?

View all 20 questions in New Player Guide →

Match Guide»

How do I start a battle?

How do I upgrade and cast abilities?

How do I buy gear in battles?

How do I cancel casting a ability?

What do defense turrets do?

View all 12 questions in Match Guide →

Heroes&Skins»

What types of heroes are there? What are their characteristics?

Are Weekly free heroes always free?

Is there a free trial when new heroes are released?

Will there be more new heroes?

Will there be more exchangeable skins?

View all 8 questions in Heroes&Skins →

Store & Events»

Buying Heroes

Buying Skins

Buying Packs

Can I reset the excluded rewards?

How to get MSC avatar border/frame?

View all 6 questions in Store & Events →

Account Problem»

Don't share your account information!

How do I bind my account?

How to create a new game account on the same device?

How to continue the old game progress on other device?

The notice for sharing account on an IOS and Android device

View all 12 questions in Account Problem →

Diamonds,BP and Payments »

I have no credit card. How can I buy diamonds?

High Risk Warning from Google When Making a Purchase

I have not received an item that I bought. What should I do?

Play Store Error Codes

Accepted Payment Methods (IOS&Android)

View all 17 questions in Diamonds,BP and Payments →

Business Cooperation»

Business Cooperation

Connection & Performance»

Why is the game so laggy? How can I fix it?

Why can't I find a match or why is it taking so long?

What are the Android device requirements to run Mobile Legends: Bang Bang?

The game froze for a long time and didn't respond when I making an update.

How do I clear the game's cache on Android?

View all 12 questions in Connection & Performance →

Stay Safe and Play Fair»

Is there a penalty for going AFK/being unresponsive?

Is there a penalty for abandoning a game?

What if others feed themselves to the enemy on purpose?

How to report feed,afk , insulting and cheating players during the battle

Notice About Account Security

View all 9 questions in Stay Safe and Play Fair →

Privacy Policy & Terms of Service»

Parents Guide»

My child or I accidentally made an in-app purchase. How do I see about a refund?

I've received a bill for a purchase I didn't make. What should I do if I suspect fraudulent activity?