Hot Issues»

Why can I not find my friend?

What reward can I get when the season of the ranked game ends?

Will there be the offline mode?

How is ranking decided if players have same amount of stars?

Why am I always matched with weaker players?

View all 26 questions in Hot Issues →

New Player Guide»

Is it possible to switch to another hero after choosing one?

How long does a 5v5 Mobile Legends: Bang Bang battle take?

What is credit score?

how do I add friends in the game?

How to block other players?

View all 17 questions in New Player Guide →

Match Guide»

How do I start a battle?

How do I upgrade and cast abilities?

How do I buy gear in battles?

How do I cancel casting a ability?

What do defense turrets do?

View all 12 questions in Match Guide →

Heroes&Skins»

What types of heroes are there? What are their characteristics?

Are Weekly free heroes always free?

Is there a free trial when new heroes are released?

Will there be more new heroes?

Will there be more exchangeable skins?

View all 9 questions in Heroes&Skins →

Store & Events»

Buying Heroes

Buying Skins

Buying Packs

Can I reset the excluded rewards?

How to get MSC avatar border/frame?

View all 6 questions in Store & Events →

Account Problem»

Don't share your account information!

How do I bind my account?

How to create a new game account on the same device?

How to continue the old game progress on other device?

How to retrieve lost account

View all 9 questions in Account Problem →

Diamonds,BP and Payments »

I have no credit card. How can I buy diamonds?

High Risk Warning from Google When Making a Purchase

I have not received an item that I bought. What should I do?

Play Store Error Codes

Accepted Payment Methods (IOS&Android)

View all 17 questions in Diamonds,BP and Payments →

Business Cooperation»

Business Cooperation

Connection & Performance»

Why is the game so laggy? How can I fix it?

Why can't I find a match or why is it taking so long?

What are the Android device requirements to run Mobile Legends: Bang Bang?

The game froze for a long time and didn't respond when I making an update.

How do I clear the game's cache on Android?

View all 11 questions in Connection & Performance →

Stay Safe and Play Fair»

Is there a penalty for going AFK/being unresponsive?

Is there a penalty for abandoning a game?

What if others feed themselves to the enemy on purpose?

How to report feed,afk , insulting and cheating players during the battle

Notice About Account Security

View all 9 questions in Stay Safe and Play Fair →

Privacy Policy & Terms of Service»

Parents Guide»

My child or I accidentally made an in-app purchase. How do I see about a refund?

I've received a bill for a purchase I didn't make. What should I do if I suspect fraudulent activity?